RETURN POLICY

Our return policy allows for item return and your choice of a full refund or replacement item. However, we do have a couple simple requirements for processing a return.

You may want to return your order due to any of the following reasons:

Reasons

Description

Damaged

The product is damaged in delivery

Defective

The product does not function as described in its manufacturer specification

Incorrect/wrong item

Not the product the customer ordered (e.g. wrong size or wrong colour)

Missing items/parts

Missing items/parts as indicated in the packaging

Website error

The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation



We know you’re going to love your purchase and use it. However, if you are not completely happy with your purchase, we’ll gladly to assist you to return or refund the purchase within 14 days from the receipt date.
General requirements and information for returns are as follows

  • The goods must be in original, unused condition with all packaging/tags intact along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts.

 

  • The product must not fall into the non-returnable product For return of product, the customer is responsible for the cost of the return shipping.  For exchanges, the customer is responsible for the cost of the return shipping, as well as any price difference in the exchanged items and the additional cost of shipping the exchanged item.

 

  • In case you have opened the seal, please refer for assistance to the relevant service centre indicated on your warranty card if there is any or directly contact the merchant (i.e. Consumer Electronics & Home Appliances).

 

  • If you are not satisfied with the delayed delivery, please do not acknowledge acceptance upon delivery by the courier service. The product will be automatically returned to the merchant without any additional shipping cost incurred.

If you have fulfilled the above condition for return, please follow the simple steps at follows:-

  1. Lodge the report to our customer service at xxxxx.

  1. Provide your proof of purchase (i.e. order number, confirmation number, bank account information) to our customer service.

  1. Replying the confirmation email to confirm.



WHICH PRODUCTS ARE NOT ELIGIBLE FOR RETURN

We do not accept returns for any of the following products, any products explicitly declared non-refundable by the merchant on their product description page.

Reasons

Description

Mobiles & Tablets

Apple's products (iPhone, iPad, iPod, iMac…)

Clothes, Shoes & Bags
Sports & Outdoors

Products from Charles & Keith, Pedro, Guess
Accessories and Jewelry, Socks, underwear, swimwear, swim caps, Watches

Toys, Kids & Babies

Milk, baby food, food and beverage for moms & babies
Baby underwear, baby swimwear

Media, Game & Music

Periodical books, newspapers, magazines and journals
Video tape, DVD, VCD, audio, video games, softwares or products of the same type, E-books, E-journals, E-coupons, coupons

Health & Beauty

Cosmetics and Fragrances, Supplement products, Personal pleasure products

Other products

Clearance products, Free gifts, Products exchanged from Premium program, Food and Beverage, Flowers and products with a limited period of use.

 

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